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  COMMON QUESTIONS
1. ARE THESE ALL OF THE DESIGNS YOU HAVE?
Yes, the designs shown online are all of the designs we have available. However, you can have an Urban Printing Company artist create a custom design for free on orders over 36 garments. To get started with a custom design call 1-888-896-3777 and speak with a customer representative.
2. WHAT IS THE MINIMUM ORDER?
The minimum order per design is 12 garments.
3. DO YOU HAVE A CATALOG YOU CAN SEND ME?
Yes, click on request catalog, provide us with your mailing address and we will mail you a catalog.
4. CAN I PAY FOR AN ORDER WITH A CHECK BY PHONE OR FAX?
Yes, please fill out this form and fax it to us at 402-592-0183, Attn: Accounting Department.

5. WHAT DOES IT COST TO ADD MY PERSONALIZATION?
There is no extra charge to add your personalization to our designs. Your personalization is included in the shirt price.

6. HOW LONG WILL IT TAKE TO GET MY ORDER?
Your order will leave our office within 10 business days from the day the order is paid for and the design is approved. Rush service is available.
7. HOW LONG DOES IT TAKE ONCE AN ORDER IS PLACED TO GET THE PROOF FOR APPROVAL?
Once an order is placed, the design is sent to you via e-mail or fax for approval within 2 business days.
8. CAN I CHANGE THE DESIGN TO INCLUDE MY OWN CUSTOM LOGO?
Yes, you can add your custom logo to our design for an additional $30.00 per order. If you order 36 or more garments, the fee is waived.
9. CAN I RETRIEVE MY PAST PROJECTS?
Yes, you can retrieve any of your past projects. Click on My Account and view any of the designs you created with your user name.

10. CAN I MIX DIFFERENT GARMENT STYLES AND COLORS TO REACH THE 12 GARMENT MINIMUM OR THE NEXT HIGHEST PRICE BREAK?
Yes you can mix and match garment styles, colors and sizes as long as they are being printed with the same design and ink colors.

11. WHAT ARE YOUR OFFICE HOURS?
Our office is open Monday-Friday 8:00 to 5:00 PM Central time.
12. CAN I COMBINE DIFFERENT COLORS OF GARMENTS FOR MY ORDER?
Yes, as long as the ink colors in the design stay the same and will show up on all of the garment colors you choose. When we review the art we'll notify you if there's a potential problem, and help you find a solution.
13. HOW CAN I OBTAIN A COPY OF A W-9 FORM?
Please click here to download a PDF version of the W-9.
14. HOW DO I SET MY BROWSER TO ACCEPT COOKIES?
Urban Printing Company uses cookie technology to enhance the quality of your visit. To access this site, your browser must be enabled to accept cookies. Please check your browser settings and change them if necessary.

What is a cookie?

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How do our cookies assist you?

Urban Printing Company uses a cookie that validates your connection as you navigate the site. This file is removed from your computer when you leave the site.

The site also offers cookies that remain on your hard drive so our server can read them when you visit. Many of these cookies speed up the display of the pages you request. Others store your preferences for the site.

Are cookies a security risk?

The security of your User ID, password and account information will not be compromised when you accept a cookie from Urban Printing Company. The cookie is encrypted so it cannot be read by another Web site.

To set your browser to accept cookies...

To enable cookies, please follow the instructions below that relate to your browser version. If you have any questions about this process, please consult your browser's online help system or call Urban Printing Company at 1-888-896-3777.

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